For a small additional charge, DJI Care Refresh (1-Year Plan) provides 2 replacement units within 1 year, covering accidental damage. Other exclusive services include International Warranty Service, VIP phone service, free two-way shipping, and more.Click here to see the FAQ.
Please Note:
If you are purchasing DJI Care Refresh separately for a previously purchased DJI product, DJI Care Refresh will be activated automatically within 24 hours. Your service agreement will be sent to you via email.
DJI Care Refresh only supports products purchased from official or authorized channels. You can use the International Warranty Service at any DJI authorized repair center across the globe after providing the proof of purchase and confirming the product eligibility.
• Diagnosis standards and replacement fees are subject to the policies of local repair centers. For more details, please contact the Call Center in your local area.
Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
For DJI Pocket 2, the first DJI Care Refresh replacement fee is $ 29, while the second replacement is $ 39.
If you have a DJI Care Refresh activation card, click here to bind it to your product.
Prompt shipping and expert packing
Because of our long-standing relationship with UPS FedEx DHL as well as other leading global carriers, we can offer a variety shipping options. Our warehouse staff are highly trained and will be able to pack the goods according to our precise and exact specifications. Before shipping, all goods are carefully examined and safely secured. We deliver to thousands of customers every day from all over the world. This shows our commitment to become the biggest online retailer on the planet. The distribution centers and warehouses distribution are situated in Europe, as well as the USA.
Note: Orders with more than one item will be assigned a different processing time for each item.
Before shipping the items, our staff will carry out a thorough inspection on the products you have ordered. The majority of orders will be shipped within 48 hours. Delivery time ranges between 3-7 days.
Returns
The inventory is always changing and we are unable to control it completely due to the fact that multiple stakeholders are involved, including our warehouse and factory. The actual levels of stock can change at any point. It's possible that your order could be unable to fill after you place the order.
Our policy lasts for thirty days. If it's been more than 30 days since the date you made your purchase and we're unable to offer you a complete refund or exchange.
You can only return an item if it is unused and is in the same condition when you first received it. The item must be in the original packaging.
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